Patient Resources
Everything you need to prepare for your visit, plus answers to common questions.
Hours
Mon–Thu: 8 am–4:30 pm
Fri: 8 am–3 pm
Call or text your clinic
Mountain Home: 870-706-2557
Harrison: 870-233-9960
Main line
Appointment checklist
Please bring these items to every appointment.
- Driver’s license or photo ID
- Insurance card(s)
- Medical history
- Current list of medications
- Any current pain medication prescriptions that require monitoring
- Recent imaging or test results, if you have them
Forms
Download, print, and complete these forms before your first visit to save time at check-in.
Frequently asked questions
How do I become a patient?
We require a referral for new pain management patients. Your primary care provider, neurosurgeon, or other provider can send or fax your referral to 870-706-2428. Including recent imaging or lab results is helpful. Transferring from another pain clinic? See Transferring Care.
For medication-assisted treatment, no referral is needed. You can refer yourself by calling or texting either clinic.
What will my first visit be like?
Your first visit will be with one of our physicians, who will review your condition and recommend relevant interventional, behavioral, physical, and medication treatment options.
If you are being referred specifically for an injection, please have your neurosurgeon or other specialist send a “Direct Injection Referral” to our physicians for faster scheduling. New patient appointments and injection visits do not happen on the same day.
Do you manage medications for pain?
We are a comprehensive pain clinic and offer multiple treatment options, including medication management where appropriate. We follow all relevant federal and state guidelines for controlled substances.
We also offer medication-assisted treatment, including Sublocade, Suboxone, and other options, for patients with substance use disorders. Self-referrals are welcome for medication-assisted treatment, and referrals from other providers can be expedited on request.
How can I contact you?
For the fastest response, text your clinic: Mountain Home at 870-706-2557 or Harrison at 870-233-9960. Please include your name and date of birth so we can respond accurately. You can also call either clinic or our main line at 479-323-0557.
Our phones receive a high volume of calls. Voicemails are typically returned the same or next clinic day, and leaving more than one message slows responses for everyone. If you haven’t heard back within two clinic days, or have an urgent need, please text your clinic. For a medical emergency, call 911.
Do you accept my insurance?
Our physicians maintain the broadest coverage network possible, including most private insurance plans, as well as VA, Tricare, Medicaid, and Medicare. Limited workers’ compensation plans are accepted by some of our physicians.
Some private insurance companies and Medicare Advantage plans have specific rules that affect coverage or access to care. UnitedHealthcare is accepted at our clinics, but it may be difficult to find local hospitals or procedure centers in-network with UHC. Please reach out to our staff with any specific coverage questions.
Where are procedures performed?
Procedures are performed at ambulatory surgery centers and hospital facilities in Mountain Home and Harrison. Depending on your preference and insurance coverage, options may include Outpatient Surgery Center, Inc., Baxter Health Outpatient Surgery Center, and North Arkansas Regional Medical Center. Our procedures are same-day outpatient procedures and typically do not require an overnight stay. See Locations for details.